HOW TO STOP COMPLAINTS QUICKLY

Back then I was a Head of Department of Early Childhood, an Acting Early Childhood and Primary School Principal and a Primary School Principal in international and national schools in Indonesia, I used to handle complaints from parents. 

I succeeded in softening the complaints by listening their complaints attentively and then waiting until they (parents) finished talking.  After that I would say, "I am sorry about that". Then I promised them to find out what caused it to happen and then to get back to them as soon as possible to sort out all the problems. I also encouraged them to complaint to me if they were not happy with the results or conditions that occurred during that time.

To cut a long story short, I could reduce complaints that occured or might occur by delivering what I promised to them (parents),  making myself available to listen to their complaints respectfully and solving the problems that occurred as soon as possible.

©Tina Adi

BE AWARE OF SOME TYPES OF LEADERSHIP STYLES

When we are a newcomer in an organisation or company, we have no idea why our colleagues are doing this and that. Most of the time people are responding to the leadership style in the workplace.

Here are some tips to understand the workplace environment:

• Humiliate and crush leadership style

This style is absolutely against the psychological, professional, development and  wellbeing their subordinates.

• Lip service leadership style

It feels nice in the beginning, but it will be destructive at a  certain point.

• No communication leadership style

This leadership style will cause frustration to their subordinates because communication is important.

• Handball the problem leadership style

This leader has a tendency to handball the problem to their subordinates inappropriately. This leadership style is enjoying their position, reward (salary) and facilities, but not the responsibility as a leader.

©Tina Adi